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Your Account, Your Responsibilities — Know the Terms

These terms set out what you agree to when you open and use your mw306r account. Access and eligibility depend on your local law and the regions where this service is available — read through before you get started.

Applies to all account holdersbKash, Nagad, Rocket coveredSubject to local law and eligible regionsAccount access termsUpdates notified via account
mw306r Your Account, Your Responsibilities — Know the Terms
ACCOUNT SECURITY PRACTICES

How We Handle Your Account and Data

Your account data is stored securely and accessed only for the purposes these terms describe — account management, payment processing, and fraud prevention. We do not sell your personal information to third parties. If you want to know what data we hold, you can request a copy through our support channel, and we will respond within the timeframe our policy sets out.

Data Retention

We keep your account records for as long as required by the terms of service and applicable regulations. You can request deletion of non-required data by contacting support.

Account Security

Your account is protected by password and OTP verification on login. If you suspect unauthorised access, use the account lock option and contact us straight away.

Cookie Use

We use cookies to keep your session active and remember your account preferences. You can manage cookie settings through your browser, though some features depend on them.

Contact for Changes

To update registered details — including your bKash, Nagad, or Rocket wallet number — go to account settings or message support with proof of ownership for the new number.

TERMS HELP CONTACT

Reach Us About Your Account Terms

If something in these terms is unclear, or you believe your account has been affected by an error in how they were applied, our support team can walk through it with you. Have your registered bKash, Nagad, or Rocket wallet number ready — it speeds up account verification on our end and gets your query resolved faster.

Live Chat Open the chat window from your account dashboard. Available during service hours for terms queries, account holds, and payment verification questions.
Email Support Send a detailed message to our support address from your registered email. Include your account ID and the terms clause you are asking about.
Account Help Centre Check the help section inside your account for answers to common terms questions, wallet-matching rules, and how to request an account review.

Common Questions About Our Terms

These questions cover what we hear most often about account rules, payment terms, and how to get things sorted if something does not look right.

These terms apply to anyone who opens an account with us. Eligibility depends on your location — access is subject to local law and the eligible regions we serve, and you confirm this at registration.

If the bKash number you send from is not registered to your account, the deposit is held pending verification. Contact support with your account ID and transaction reference to resolve it.

We may suspend or close accounts that breach these terms. In most cases we will notify you, but we reserve the right to act immediately where there is a risk of fraud or misuse.

Go to account settings and follow the wallet update flow. You will need to verify ownership of the new number before it is linked. Support can assist if the self-serve option is unavailable.

We post the updated version here with a revised date at the top of the page. Continuing to use your account after a change takes effect means you accept the updated terms.

Send a request through our support channel from your registered email address. Include your account ID and we will respond with details of the data we hold within the timeframe our policy sets out.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.